KUALA LUMPUR: The Transport Ministry can suspend newly-established airline Rayani Air if further complaints are made against them.
Minister Datuk Seri Liow Tiong Lai said they took all complaints relating to the airline seriously. "We will monitor Rayani closely. If more issues happen, we will definitely take action.
"We can even suspend them for not following our orders. When we receive complaints, we will take action," he said.
He added that the ministry had already issued a warning to the Syariah-compliant airline following an incident where flights were cancelled without forewarning and no replacements were provided.
"They need to comply Department of the Civil Aviation (DCA) regulations.
"If there are more complaints, we can refer them to the Aviation Commission and will take note of all economic sector complaints," he said.
He added that consumers could complain to the Commission if Rayani Air services were not up to mark.
Liow also said the ministry would look into alleged handwritten boarding passes issued by the airline.
"We will investigate why they used handwritten passes as we can go paperless and people use their hand phones to check in.
"We have to investigate this case as it can be a security threat," he said. He added that the airline should have issued a proper boarding pass.
Liow, who is also Bentong MP, also said that all airlines had an annual KPI system and the ministry would take action against the Rayani Air if the next complaint was related to safety or security.
Source: The Star | Nation | 21 Mar 2016
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