PETALING: Passengers on Indonesia AirAsia Flight QZ535 from Perth, Australia, arrived in Denpasar in Bali on Saturday to discover the airline had unloaded most of their luggage in order to comply with weight restrictions.
In a statement on Monday, Indonesia AirAsia explained that the luggage was taken down because a runway closure had forced the flight to take off from a shorter runway.
"AirAsia would like to inform that due to runway closure at Perth Airport on April 9, 2016, Flight QZ535 departed Perth for Denpasar from a shorter runway.
"In order to account for weight restrictions, 104 pieces of check-in baggage was offloaded from the aircraft prior to departure," said the statement.
It was reported that the passengers were not informed that their luggage was removed and only discovered what had happened at the airport in Denpasar.
The statement added that the luggage was loaded onto another flight the same day and was delivered to the passengers early Sunday.
Source: The Star Online | Nation | 11 Apr. 2016
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