KUALA LUMPUR: Malaysia Airlines (MAS) and AirAsia are stepping in to help Rayani Air passengers who were affected by the airline's recent suspension.
The national carrier is offering to transfer stranded passengers at discounted fares. These fares are available from Monday until April 30 for immediate travel until July 31 this year, said MAS in a statement here Monday.
MAS chief commercial officer Paul Simmons said as national carrier, it had the duty to extend its assistance to ease the burden of Rayani Air passengers.
"In this case, we are offering affected passengers special fares to connect them to their intended destinations. We hope this offer will help alleviate the passengers' travel woes," he said.
To take advantage of the special fares, passengers will need to present their emails on proof of Rayani Air travel bookings.
Passengers can call 1-300-88-3000 or visit any MAS ticket counters nationwide.
Meanwhile, Rayani Air passengers will be able to get a 50% discount from AirAsia. The offer applies to those travelling to and from Kuala Lumpur, Langkawi, Kota Bharu, Kuching and Kota Kinabalu.
The travel period is from Monday until April 27. The discount is applicable to passengers who hold a confirmed flight booking.
"They can approach any of our AirAsia travel and service centres at the listed airports, and our service agents will assist them accordingly with the new flight bookings," said AirAsia Berhad commercial head Spencer Lee.
The listed airports are KLIA2 (Kuala Lumpur), Langkawi International Airport, Sultan Ismail Petra Airport (Kota Bharu), Kuching International Airport and Kota Kinabalu International Airport.
"We empathise with all the affected Rayani Air passengers and we hope that this 50% discount will help them to make new travel arrangements," said Lee.
Source: Bernama | 11 Apr. 2016
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